These are the terms and conditions which govern your stay at the property on the dates booked. Please take the time to familiarize yourselves with these.
1 Bookings and Reservations
1.1 Your reservation is now confirmed for the address and dates indicated on your Booking Statement, Status: Confirmed. Please take note of your reservation number which you are kindly requested to use in any correspondence with us.
1.2 When you arrive (or in advance) you will be required to provide identification information (and appropriate original documentation) including, but not limited to, your name, address, contact telephone number and email address. These must correspond to the details you provided in the booking request.
1.3 Payment details will be required for all reservations. Payment will normally be taken in advance for the duration of the stay.
1.4 This booking now constitutes a legally binding contract between the Property Owner (whose agent we are) and yourself.
1.5 Reservations may not normally be changed however we will use all reasonable endeavours to accommodate any changes requested but give no guarantee that all changes will be accommodated. In any event any change will incur an additional fee which will be notified at the time
1.6 You may request additional nights at the Property at any time during your stay. We will use all reasonable endeavours to accommodate such requests. Additional nights will only be confirmed on receipt by us of payment in full for the same.
2 Fees and Payment
2.1 The Rates applicable to your booking are listed in your Booking Statement, Status: Confirmed. Where it is applicable, this Rate is inclusive of VAT (Value Added Tax – currently 20%). The Rate is payable in Sterling (British Pounds). In the event that VAT changes we reserve the right to vary the Rate to take this into account.
2.2 Rates and prices quoted when making reservations apply only to accommodation unless otherwise stated. Additional charges may apply for items including, but not limited to, interim cleaning service, parking, and illegal downloading charges in relation to wireless internet access. (as defined by the internet service provider). You will be informed of the prices payable for such additional items upon request.
2.3 You are required to pay a non-refundable Service Charge to us equal to 35% of the accommodation rate; this fee is exclusive of VAT. Please note that this sum is not in addition to the price quoted in the [Title of Document which is Booking Confirmation] but merely a part thereof.
Payment for all accommodation costs are payable in full in advance. If you use any optional service or extras provided by others these are not included in the accommodation costs and you shall pay all other sums at the time at which the options and extras are ordered or as otherwise agreed with the provider of the same.
2.4 You are required to provide a security deposit by way of a credit card authorisation in the amount specified in your Booking Statement, Status: Confirmed before check-in and in every case no later than the time of arrival at the Property which authorisation is held as security against damages and usage.
2.6 Any Service Charge taken at the time of reservation is non-refundable.
We only accept payment by credit or debit card, or by a same day transfer of funds where the funds are cleared to be available in our account the same working day. We do not accept cash or cheques or any other method of payment.
3.1 If you wish to cancel or extend your length of stay you have to give us written notice as provided for in these terms and conditions. Such notice is only valid if given in accordance with these terms and conditions and you request and receive from us a “read receipt”. Please note that we do not accept any shortening of length of stay. In any case of a request for an extension of stay this is effective if we expressly confirm availability of the same by response to you. A read receipt is merely an acknowledgement of receipt and not an agreement to extend.
3.2 Orders may be cancelled by you prior to confirmation. Once your booking has been accepted and confirmed by us you will be charged the non-refundable Service Charge. Cancellations for which notice is received less than 30 full days prior to the Arrival Date will incur 100% cancellation fee of the entire accommodation costs.
If we have received full payment from you more than 30 days before your Arrival Date and you cancel more than 30 days before the Arrival Date, you will be refunded 50% of the Accommodation Rate. Any refund due to you will normally be made by using the same method and to the same account originally used by you to pay for the purchase.
3.3 Failure to provide the required notice of cancellation shall result in you being charged as set out above. Any such payment shall be taken immediately using the payment details provided by you when making your reservation.
3.4 We may, from time to time, cancel a reservation. In the event of such cancellation or any alteration which we find becomes necessary, you shall be informed immediately and shall be offered alternative accommodation of the same standard or better or a full refund of any and all sums paid. In which event we shall have no further liability to you whatsoever. If you elect to transfer your reservation to alternative accommodation you irrevocably instruct us to apply all monies you have paid at that time towards the alternative accommodation.
4 Check-in and Check-out
4.1 Check-in time is between 15:00 and 18:00. Earlier or later check-in times may be possible by prior arrangement (and at the Owner’s discretion). Subject thereto a fee for an irregular check-in will be charged.
4.2 Check-out time is by 10:00 am. If you plan to leave prior to 10:00 am please inform us at least 48 hours in advance. Later check-out times are not possible and failure to check-out by 10:00 am will result in you being charged for an additional night’s accommodation at the full standard applicable Rate and full deduction of your security deposit will be made.
4.3 We normally permit a “self check-out” facility in which you are required to:
a) Ensure that all sets of keys (normally a minimum of two) are left on the table in the apartment, and if you have used the key safe set ensure that the keys are placed back in the safe which is then securely locked;
b) Close all doors and windows and ensure that they are locked;
c) Turn down the heating and or air conditioning / cooling systems;
d) Dispose of all rubbish and food items in the appropriate exterior bins for refuse collection; and
e) Ensure that the property is left in a reasonable condition for changeover and in a similar state as when you commenced occupation. Dishes must be washed and put away and all furniture must be left in the same position as it was at the time of check-in. Further details of how you are required to leave the property are set forth in the Property Manual (located in the Property).
Luggage cannot be left in the property and no storage facilities are available.
5 House Rules
5.1 You and all your party are required to conduct yourselves in a reasonable and responsible manner at all times when on the property and must not act in any way which may disturb other residents and their visitors. Failure to adhere to this requirement may result in you being asked to leave the Property in which event all sums due for the whole period booked shall become due and immediately payable.
5.2 You are the Permitted Occupier and therefore cannot allow any other people to stay in the Property than registered in advance with us. You cannot allow more people to stay in the Property than authorised, nor can you significantly change the makeup of your party during your stay in the Property. At no time may the number of occupants be greater than the maximum sleeping capacity advertised on the relevant site without our prior approval.
5.3 Smoking is not permitted in any indoor or outdoor area of the Property.
Failure to adhere to the requirements of this sub-clause shall result in you being charged for any and all costs incurred in cleaning the room or rooms (including, but not limited to, fixtures, fittings and soft furnishings) and restoring it to a smoke-free environment or exterior cleaning due to improper disposal of butts.
5.4 No animals are allowed in the Property with the exception of guide dogs unless the Owner has agreed to it in writing. Pet fee applies.
Failure to adhere to the requirements of this sub-clause shall result in you being charged for any and all costs incurred in cleaning and making good damage. Full deduction of your security deposit will be made.
5.5 No house parties are permitted under any circumstances. Failure to adhere to this requirement may result in you being required to leave the Property in which event you will not be refunded any sums paid. Full deduction of your security deposit will be made.
5.6 Children under the age of 16 may not stay at the Property unless accompanied by an adult aged at least 21.
5.7 You will be charged for (and shall pay) any and all damage caused by you, your party, guests or invitees to any property during your stay. You must report any damages to us within a reasonable time.
5.8 You and all your party are required to take every precaution to protect carpets and floors at the Property. Failure to do so which causes carpet / floor cleaning costs leads to deduction from security deposit.
5.9 Food and rubbish must be disposed of correctly as outlined in the Property Manual. Failure to do so leads to deduction from security deposit.
5.10 You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay; whenever possible we will give 24 hours’ notice to you.
5.11 A telephone line may exist in the property for provision of the wireless internet service; you cannot us this line for voice calls. In the event that any telephone voice calls are made from this line you will be charged twice the actual costs of the call. Your credit card will be charged for this amount in addition to any loss of deposit and this agreement shall be enough proof of your agreement to such charges being levied on your credit card.
5.12 You will be provided with 2 sets of keys, extra sets may be available at additional cost. Keys not returned on check out will lead to loss of security deposit.
5.13 You are required to leave the apartment at check out or whenever you leave in the same state as it was when you checked in. You are responsible for all costs incurred in putting the apartment into that condition which sums we can recover from the deposit or from your credit card if the amount of the deposit is insufficient.
5.14 You and all your party are required to comply with regulations set forth in the Property Manual and any other regulations reasonably made and notified to you from time to time.
6 Facilities & Services
6.1 Unless expressly indicated otherwise, the Rates do not include any other facilities apart from those set out in the schedule.
6.2 Additional facilities and services ‘options & extras’ may be available (depending on the property and the time of day) and are chargeable at the rates indicated [in the attached sheet]. These will be invoiced and payable by you separately at the time you order these options & extras.
6.3 On request we may recommend independent providers of facilities and services to you however you should satisfy yourself of any matter which is important to you as we accept no responsibility for the services and / or facilities such third parties may or may not provide.
7 Car Parking Facilities
7.1 Car parking facilities may be available to Guests; however an electronic authority or permit to park may be required and charges may apply.
7.2 The availability of parking spaces cannot be guaranteed. Parking spaces are available on a first-come-first-served basis.
8 Disabled Customers
Unless advised to the contrary the property is not suitable for people with disabilities.
9 Limitation of Liability
9.1 To the fullest extent permissible by law, the owner’s (and ours as their agents) liability for any loss or damage suffered by you shall be limited to that which arises out of the negligence of our employees, subcontractors or agents.
9.2 Notwithstanding sub-Clause 9.1 above, the owner (including ourselves) shall not be liable for any indirect loss or damage which may be suffered by you including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data or loss of enjoyment.
9.3 Nothing in these Terms and Conditions purports to limit or exclude the owner’s (including our) liability for:
9.3.1 death or personal injury caused by the negligence of the owner, its employees, subcontractors or agents;
9.3.2 fraud or fraudulent misrepresentation; or
9.3.3 any other matter for which it would be illegal for the owner to limit or exclude its liability.
10.1 Your rights as a consumer under consumer protection legislation from time to time in force shall not be affected by these Terms and Conditions.
10.2 We may, from time to time, change these Terms and Conditions without notice, however we will use our reasonable endeavours to inform you as soon as is reasonably possible of any such changes.
11 Complaint Procedure
11.1 In the unlikely event that you have a complaint please let us know as soon as possible and we will seek to remedy the matter.
11.2 If we are unable to remedy the matter to your reasonable satisfaction within a reasonable time you should then engage the complaints procedure set out in the Property Manual.
12 Data Protection
We will not share your personal data with any third parties for any reasons without your express prior consent. Such data will only be collected, processed and held in accordance with our rights and obligations arising under the provisions and principles of the Data Protection Act 1998.
13 No Waiver
No failure by us or the owner to enforce any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.
15 Law and Jurisdiction
15.1 These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.
15.2 Any dispute, controversy, proceedings or claim between the Parties relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.
Madison Hill will be your contact both before and during your stay and can be contacted at the details set out below. On behalf of Madison Hill I hope that you will enjoy your stay at the property. Please do not15 hesitate to contact us if we can be of any further assistance to you.